CVS in Garland, TX Open now

Reviews about CVS

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  January 30, 2020, by Zerihun Shai
  I am a regular at this store for years. But what I experienced today was well out of the best customer service practice CVS promotes. I was inside at the front pick up pharmacy area to get some help on my prescriptions.The time was around 1:30 pm and there were three associates(one of whom I later found out to be a supervisor) .By the time I was there I recall all three of them were on the phone probably ,I presume helping other customers. I stood in their sight trying to get some attention, a couple of steps back and forth to give some slack to them and yet still kept trying my presence noticeable. I was waiting probably more than five to six minutes(probably even more) like this and no one gave me a note to at least make me feel that they would be coming to help. Finally I begun to raise my hand and wave to get attention and the Supervisor behind the front shelf,still on the phone,seemed to react asking me "my date of birth". That may be customary in normal circumstances.However,she didn't even dare to acknowledge my unattended presence,any courtesy of greetings or so, and didn't even ask what help do I need.I reminded her that I was waiting for so much minutes and asked if this is how CVS Customer Service is all about. In a way that seemed odd,she tried to ignore my comments and kept asking me last name and date of birth,and just at last asking what help do I need in a manner of bored or don't care attitude.I tried to bring to her attention that I am a regular to this store and never had I seen such poor service,disrespect and sense of unwelcome move.I left the store after explaining why I was there,though the prescription I was supposed to pick up was not yet available from the doctor,per what this Supervisor told me. I wrote this review because I felt appalled by what I saw and CVS's reputation is definitely at stake? Let alone in the service of Health and Medicine,I presume it would be highly questionable if customers get such cold and rude experience for what they pay! Thanks